bjiliv Terms and Conditions

1 General

These terms and conditions ("Terms") apply to the use of the bjiliv platform and all its services. bjiliv is a safe and reliable online entertainment platform operated for Bangladeshi users.

By accessing the platform, creating an account, or using any service, you expressly acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not agree with these Terms, please refrain from using the platform.

These Terms must be read together with bjiliv's Privacy Policy and Responsible Gaming Policy, which form an integral part of these Terms.

2 Eligibility and Age Requirements

The following eligibility requirements must be met to use the bjiliv platform:

• You must be at least 21 years of age. This platform is operated for those aged 21 and above only.
• You must be a real individual — no corporate entity or administrator may operate an account on behalf of another person.
• All information provided at registration must be truthful, accurate, and complete.
• bjiliv reserves the right to reject any registration application without stating a reason.

Use of the platform by minors is strictly prohibited. Parents or family members should use parental control tools to restrict access on devices used by minors.

3 Account Registration and Security

3.1 Single Account Policy

Each person may create only one account. Creating multiple accounts is strictly prohibited and will result in closure of all accounts and forfeiture of all balances.

3.2 Account Information

You are solely responsible for the security of your account. Please keep the following in mind:

• Keep your password strong and change it regularly.
• Do not share your login details with anyone.
• If you suspect unauthorized access, notify the bjiliv support team immediately.
• bjiliv is not responsible for losses arising from third-party access.

3.3 Identity Verification

bjiliv ensures SSL encryption and fair play. We may request a national ID card, passport, or driving license at any time to verify your identity.

4 Deposit and Withdrawal Policy

4.1 Deposit Terms

The following terms apply when depositing funds at bjiliv:

• Minimum Deposit: ৳300 (per method).
• Accepted methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits will be added to your balance after the transaction is verified.
• Deposits from third-party accounts are not accepted.

4.2 Withdrawal Terms

The following terms must be followed when withdrawing winnings:

• Minimum Withdrawal: ৳800.
• Withdrawals are generally completed within 5–30 minutes.
• Identity verification may need to be completed before a withdrawal request is processed.
• Withdrawals must be made via the same method used for the deposit.
• Withdrawals may be suspended or cancelled in cases of suspicious activity.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

bjiliv offers a welcome bonus for new members. The terms of this bonus are as follows:

• 100% bonus on the first deposit, up to a maximum of ৳5,000.
• Example: Deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000.
• Example: Deposit ৳12,000 or more and receive the maximum ৳5,000 bonus, giving a total balance of ৳17,000.
• A 15x wagering requirement must be met before the bonus can be withdrawn.

5.2 General Bonus Terms

The following general terms apply to all bonus offers:

• Bonus funds cannot be withdrawn directly; withdrawal is only possible after the wagering requirement is met.
• Only one welcome bonus applies per account, per device, or per IP address.
• bjiliv reserves the right to modify, suspend, or cancel any bonus at any time.
• Any attempt to claim bonuses through fraudulent means will result in account closure.

6 Gaming Rules

All games on bjiliv are conducted fairly and transparently. The following rules apply to gaming:

• A Random Number Generator (RNG) is used to determine game outcomes, ensuring impartiality.
• In cases of incomplete games due to technical errors, bjiliv will investigate and take appropriate action.
• Game rules can be found in each game's own description.
• For claims related to games affected by network issues, server logs will be considered final.
• If you encounter any issue with game software, please notify our support team.

6.1 Live Games

The live studio's own rules apply when participating in live dealer games, and these will be displayed during the game session. The dealer's decision is final during live games.

6.2 Sports Betting

For bets on cricket and other sports, bets must be placed before the event starts or within the designated time. If a match is cancelled or suspended, action will be taken in accordance with the prevailing betting rules.

7 Prohibited Activities

The following activities are strictly prohibited on bjiliv:

• Participation in any fraudulent, unlawful, or unethical activity.
• Attempting to gain unfair advantage using software or technology.
• Using the platform for money laundering or transactions involving illegal funds.
• Attempting unauthorized access to another user's account.
• Attempting to attack or damage bjiliv's systems or networks.
• Creating or operating an account under a false identity.
• Operating multiple accounts for the purpose of abusing bonuses.
• Collaborative betting or dishonest coordination among players.

Involvement in any of the above prohibited activities will result in immediate account closure, possible legal action, and forfeiture of all balances.

8 Limitation of Liability

bjiliv is not liable in the following circumstances:

• Losses caused by internet disconnection or technical issues.
• Losses caused by unauthorized third-party access.
• Losses caused by the user's own error or negligence.
• Disruption to game outcomes due to unforeseen technical errors.
• Issues with services from third-party game providers.

9 Privacy and Data Protection

Protecting your personal information is a priority for bjiliv. How we collect, store, and use your information is described in detail in our Privacy Policy.

bjiliv uses SSL encryption technology to keep all your transactions and personal information secure. We do not sell or transfer your information to third parties without your consent. However, information may be provided to the relevant authorities when required by legal obligation or for security investigations.

10 Right to Change Terms

bjiliv reserves the right to change, amend, or update these terms and conditions at any time. For significant changes:

• The updated terms will be published on this page.
• The "Last Updated" date will change.
• For significant changes, a notification may be sent to the registered email address.

Continued use of the platform after a change to the terms will be considered acceptance of the new terms. If you do not agree with the changes, please contact our support team to close your account.

11 Account Suspension and Closure

11.1 bjiliv's Rights

bjiliv may suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Fraudulent or suspicious activity.
• Providing a false identity or incorrect information.
• Prolonged failure to provide identity verification documents.
• Account remaining inactive for an extended period.

11.2 User Rights

You may voluntarily close your account at any time. Please withdraw your verified balance before submitting an account closure request. Account closure may be delayed if active wagering requirements remain.

12 Contact & Dispute Resolution

12.1 Contact

For any questions or complaints regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat — instant support available in Bengali.
• Email: [email protected]

12.2 Complaint Process

For any dispute or complaint, please follow the steps below:

• First, raise the matter through our live chat or email.
• After receiving your complaint, we will conduct a proper investigation.
• Once the investigation is complete, you will be informed of the outcome.
• bjiliv's decision will be considered final and binding.